Frequently Asked Questions

Everything you need to know about your KAVU Europe order.

Where does KAVU Europe ship to?

We ship to most countries within the European Union and the United Kingdom. Delivery times vary by location, typically ranging from 3 to 7 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

How do I clean my Rope Bag?

To maintain the quality of your KAVU bag, we recommend spot cleaning with cold water and mild soap. Avoid machine washing or tumble drying as this can damage the fabric and hardware.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are KAVU products covered by a warranty?

Yes, KAVU products are warranted against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, misuse, or accidental damage.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.